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GOODWILL’S AIM IS TO BE A MISSION DRIVEN, OPERATIONALLY EXCELLENT ORGANIZATION

We see the possibilities in our people. Goodwill will be an employer of choice, working to maximize the potential of our team members and ensure connections to growth opportunities and family strengthening resources.

Our businesses drive our mission. Goodwill will operate and grow viable businesses that provide the funding needed to sustain and build upon future initiatives.

We create advocates through the impact of our mission for the people served. Goodwill will identify partnerships that lead to stronger support, greater mission impact, and communication.

A healthy environment is essential. Goodwill is a leader in sustainability efforts through reuse and recycling. Our focus on People, Planet, and Prosperity is based on the highest recognition in the value of everyone and everything.

Provide development opportunities to maximize each team members potential.

  • Talent Utilization
  • Career Development
  • Leadership
  • Succession Planning

Deliver relevant, effective family strengthening support.

  • Personal Connections
  • Awareness and Communication

Optimize retention by being an employer of choice.

  • Career Paths
  • Recognition

Maximize business performance generating funding for mission advancement.

  • Financial Health
  • Donated Goods
  • Contracted Staffing
  • Services
  • Emerging Opportunities

Utilize technology to innovate and excel.

  • Technology Business Analysis
  • Advancing Technology

Mission impact communication to strengthen the Goodwill brand.

  • Internal Ambassadors & External Advocates
  • Brand Awareness
  • Capital Campaign

Deliver relevant, effective client centered mission programming.

  • Client Centered
  • Mission Delivery
  • Emerging and Advancing
  • Workforce Trends

Leverage mission and business through partnerships.

  • Delaware County Expansion
  • Innovative Collaborations that Elevate Mission

Responsible stewardship to maximize our resources and ensure every product reaches its best possible use.

  • Advance Sustainable Operations in DGR
  • Green Buildings
  • Evolution of The Good Planet
  • Equipping the Workforce
  • with Green Job Skills
  • Educating Ourselves
  • and the Community
  • Retention Rate
  • Team Member Net
  • Promoter Rate
  • Revenue Growth
  • Expense to Revenue Ratio
  • Liquidity Calculation
  • DGR Revenue
  • DGR E/R
  • Sales Per Square Foot
  • Ecommerce Growth
  • Donations Per Square Foot
  • Ambassadors and Advocates
  • Job Placements
  • Average Wage
  • Zero Waste
  • Carbon Footprint

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STRATEGIC PLAN

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